Gilles from Rouen asks:
I own one of your Suite stoves and I would like to buy some spare parts. Who do I need to contact?”
Reply from MCZ Customer Service:
Good morning Gilles,
Accessories and original spare parts for MCZ pellet stoves cannot be sold directly to individuals. They can only be requested via a store or service centre, which can then send the order to the company.
As for common spare parts, such as the ceramic coating, brazier or gasket for the door of the pellet stove, we recommend contacting the store where you bought it or, failing that, any authorised MCZ retailer (a list is available at this address: http://www.mcz.it/en/rivendite.html).
As for spare parts such as spark plugs, the motherboard or other internal mechanical or electronic parts, we always recommend contacting your local technician, who, as well as placing the order, can also replace the piece and test it.
In either case we still recommend that you submit the purchase invoice of your stove: it will be needed to determine the model and whether the replacement can be conducted under the warranty. In any case, please bear in mind that spare parts such as the brazier or the internal refractory material may be not covered by the warranty, as they are considered “subject to wear”.
Lastly, we always recommend choosing original MCZ accessories and spare parts, as they undergo strict in-house quality testing and can maintain the performance of your pellet stove unchanged over time.
MCZ Customer Service